Online Banking Upgrade Coming Soon!
There is exciting news to share with you, our customer. Vision Bank is upgrading our online banking platform!
On Monday, November 13 we will transition our online banking services to a new and improved platform. This change will provide customers with an improved experience on both our mobile and online banking tools.
There are a few things we would like to share in advance of this transition that will impact services during the transition.
- The Transition:
- The upgrade will take place after business hours on Friday, Nov. 10 and will continue through the beginning of business on Monday, Nov. 13.
- During this time, our online banking services will be limited.
- Customers will only have access to view accounts. You will not be able to make any transactions through the online banking platforms (desktop or mobile).
- If you need to make transactions during this downtime, you can do so by using Vision Bank’s text or phone banking services.
- Text Banking allows customers to access bank information via text. However, you must enroll in this service.
- To enroll, text ENROLL VisionBank to 888-332-5132.
- Text Banking allows you to check balances, history of account and transfer money between Vision Bank accounts.
- Please enroll in Text Banking before end of business on Friday, Nov. 10.
- Vision Voice Phone Banking allows customers to access bank information via phone call.
- By calling 877-436-6063 customers can check balances, verify direct deposits, transfer funds between Vision Bank accounts and make loan payments.
- Please note that due to Veteran’s Day, a federal holiday, our bank will be closed for business on Saturday, Nov. 11.
- Text Banking allows customers to access bank information via text. However, you must enroll in this service.
- New Security Feature – We have added MFA (Multi-Factor Authentication) security step to ensure the safety of your account(s). You will be asked to enter a 6-digit security code when logging in. You can select your preferred method to receive the 6-digital security code via email, automated call or text. If you do not see your preferred method of communication while logging in, please call the bank to update your contact information.
- Verify Your Contact Information –Since the new platform will require MFA (Multi-Factor Authentication) we want to validate all customer contact information. To help ensure a smooth conversion, please call our Customer Support Center (888) 332-5132 or your local branch to verify all contact information is up to date and ready for the conversion on Nov. 13.
- Username and Password Reset – For more information check out our website and view a step-by-step process on how to login for the first time. You will need the last four digits of your social security number or the last four of your Tax Identification Number (TIN) when logging in for the first time. Watch the video below for simple step-by-step instructions.
- Mobile App – If you currently use our Mobile Banking app for iPhone or Android, an update will be available on Monday, Nov. 13. If you do not currently allow auto-updates on your mobile device, you will be prompted to initiate a download through the App Store or Google Play.
Again, we are very excited to roll out this new and improved user experience to our online and mobile banking customers. If you have any issues or questions about the upcoming conversion, please reach out to our Customer Support Center by calling (888) 332-5132. We have a team of skilled professionals ready to answer your questions and assist you with your banking needs. Please be on the lookout for more details over the coming weeks.